Tabletop Exercise - June 2016

Scenario:

A pandemic flu starts sickening and killing people in Hong Kong. The medical community fears that the disease will spread to other continents. Anyone who has been in Hong Kong in the past three weeks could be a carrier. As a precautionary measure, employees who have traveled to Hong Kong within the past three weeks have been asked not to return to work until they see a doctor. Additionally, security is screening every visitor to see if they have been to Hong Kong in the past three weeks.

A few people in the region are diagnosed with the disease and absentee rates at local schools rises. Employees start calling in sick, but it’s not clear if they are ill or afraid to go out in public. Enough people are absent that the organization struggles to maintain the IT infrastructure (applications, networks, and computers).

Issues for discussion:

  1. What do you do?
  2. How do you prioritize the workload?

The disease spreads and absentee rates shoot up to almost 50%.  Critical functions are not getting done.

  1. What other options are available?
  2. How will you sustain the operations?

Items to discuss:

  • Who would the service desk notify?
  • How would you confirm the claim?
  • Who would you call to address the scenario?

Items to report:

  • Did communications flow as expected?  If not, why?
  • Were processes and procedures followed?
  • Were there any surprises?
  • How well did the exercise work for your organization?