Don't be tricked into giving away information

Don't be tricked into giving away confidential information. It’s easy for an unauthorized person to call or email us and pretend to be an employee or one of our business partners.  A common scam is for someone to call or email you stating they are from Microsoft and are going to help fix your computer, mobile phone, or tablet. This scam is designed to install malicious software on your computer and/or steal personal/business information.

Do not respond to unsolicited calls or emails. Do not provide any confidential company or personal information.

What you need to know about tech support phone scams:

  • Microsoft will not make unsolicited phone calls about computer security or software fixes. If you receive a call like this one, it’s a scam, and all you need to do is hang up.
  • Cybercriminals often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what operating system you're using.
  • If you have already given access to your computer to someone who claimed to be from Microsoft, immediately change your computers password, download the Microsoft Safety Scanner, and then make sure you have antivirus software installed.
  • If you gave someone your credit card information to pay for services, contact your credit card company and alert them to this fraudulent purchase.
  • The Federal Trade Commission (FTC) has received reports that criminals are taking advantage of consumers’ knowledge of the scam by calling to offer refunds for phony tech support. This is also a scam.

If you are unsure if an email or phone call is legitimate, find the business’s contact information through a reliable source such as an Internet search, old statement, or a phone book. Stay on guard to avoid falling for this scam. Report any suspicious activity to CTS Service Desk.